Privacy Policy — jitabet1

Data We Collect

jitabet1 collects personal data that is necessary to provide a secure, compliant, and fully functional online betting and casino service to players in Bangladesh. We collect data through three primary channels: information you provide directly during registration and account use, information generated automatically when you interact with our platform, and information received from trusted third-party payment and verification service providers.

The categories of personal data we collect include, but are not limited to, the following:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless expressly required by applicable law or regulation. We do not collect data from children. If we become aware that a user under the age of 18 has submitted personal data to jitabet1, that data will be deleted immediately and the associated account closed.

How We Use Your Data

jitabet1 uses the personal data we collect solely for legitimate, clearly defined purposes related to the operation of our platform and the protection of our players. We do not use your data for purposes that are incompatible with those stated in this Privacy Policy, and we do not engage in automated decision-making or profiling that produces significant legal effects without human oversight.

• Account Management: To create, maintain, verify, and administer your jitabet1 account, including identity verification (KYC) and age confirmation.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records in BDT.
• Platform Delivery: To provide access to sports betting markets (including BPL, IPL, and T20 cricket), casino games, crash games, slots, and all other jitabet1 services.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, and to facilitate voluntary self-exclusion or deposit limit requests.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from authorities, and maintain records as required by financial regulations.
• Platform Improvement: To analyse anonymised usage data and improve the performance, design, and content of jitabet1 for all players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications — strictly via email or SMS only.

Data Sharing & Disclosure

jitabet1 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only to the extent strictly necessary for the operation of our platform, and only with the categories of recipients described below. All third parties with whom we share personal data are contractually obligated to handle that data securely and in accordance with applicable privacy standards.

• Payment Service Providers: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and security framework.
• Identity Verification Partners: Where required for KYC compliance, we may share identity documents with trusted verification service providers operating under confidentiality agreements.
• Game Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games through the jitabet1 platform. These providers do not receive personally identifiable information.
• Analytics Providers: Anonymised, aggregated platform usage data may be shared with analytics service providers to help us understand traffic patterns and improve our platform. No personally identifiable data is included in these reports.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law or in response to a valid legal order. We will notify affected players of such disclosures to the extent permitted by law.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving jitabet1, player personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. Affected players will be notified in advance of any such transfer.

jitabet1 does not transfer personal data to countries outside the jurisdiction in which our servers operate without ensuring that adequate data protection measures are in place. Where international data transfers occur, we implement appropriate contractual safeguards to protect your information.

Cookies & Tracking

jitabet1 uses cookies and similar tracking technologies to ensure our platform functions correctly and to provide you with a personalised, seamless experience. A cookie is a small text file placed on your device when you visit our platform. Cookies allow jitabet1 to recognise your browser across sessions, maintain your login state, and remember your platform preferences.

We use the following categories of cookies on jitabet1:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as account login, session management, and secure payment processing. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These collect anonymised data about how visitors use jitabet1 — for example, which pages are visited most frequently and whether users encounter error messages. This information helps us improve the platform.
• Functionality Cookies: These remember your preferences such as language settings, display preferences, and game layout choices so you do not need to reconfigure them on each visit.
• Security Cookies: These assist with fraud prevention and bot detection by monitoring unusual patterns of behaviour on the platform.

jitabet1 does not use third-party advertising cookies or cross-site tracking pixels that would follow your browsing activity beyond our own platform. You may manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use certain platform features.

Data Retention

jitabet1 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or financial reporting obligations. The retention periods we apply vary depending on the category of data and the purpose for which it was collected.

• Account Data: Retained for the duration of the active account relationship and for a period of five (5) years following account closure, to satisfy financial record-keeping and anti-money laundering compliance requirements.
• Transaction Records: Deposit and withdrawal records, including amounts in BDT and payment references, are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents submitted as part of the KYC process are retained for five (5) years following account closure or last transaction, in line with standard financial compliance practice.
• Customer Support Records: Support correspondence, including live chat transcripts and email exchanges, is retained for two (2) years from the date of the interaction.
• Technical & Behavioural Data: Server logs and anonymised platform usage data are typically retained for twelve (12) months before being deleted or fully anonymised.
• Marketing Consent Records: Records of marketing opt-in and opt-out requests are retained for the duration of the account relationship to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you submit a data erasure request before the end of a retention period, we will evaluate the request against our legal and regulatory obligations and inform you of the outcome within 30 days.

Data Security

jitabet1 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure is reviewed and updated on a regular basis to address emerging threats and vulnerabilities.

• Transport Layer Security (TLS/SSL): All data transmitted between your device and jitabet1 servers is encrypted using industry-standard TLS protocols, preventing interception by third parties.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm before being stored, meaning not even jitabet1 staff can view your password.
• Access Controls: Access to personal data within jitabet1 is strictly limited to authorised personnel who require that data to perform their job functions. All internal access is logged and audited.
• Intrusion Detection: Our platform is monitored continuously for suspicious activity, including brute-force login attempts, unusual transaction patterns, and unauthorised data access events.
• Secure Payment Integration: Financial transactions via bKash, Nagad, Rocket, and Upay are processed through each provider's own secure payment gateway. jitabet1 does not store full mobile banking credentials on its own infrastructure.
• Staff Training: All jitabet1 personnel who handle personal data receive regular training on data protection obligations and security best practices.

Despite our best efforts, no digital platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jitabet1 will notify affected players promptly and take all reasonable steps to contain the breach and mitigate its impact.

Your Privacy Rights

As a player on jitabet1, you hold a set of rights in relation to the personal data we hold about you. jitabet1 is committed to respecting and facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at support@jitabet1 with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that jitabet1 holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your jitabet1 account profile.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that jitabet1 limits how your personal data is used while a dispute regarding its accuracy or the lawfulness of processing is resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to jitabet1 in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, jitabet1 will cease all marketing communications to you immediately.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jitabet1 will not charge a fee for handling privacy rights requests submitted in good faith. However, we reserve the right to charge a reasonable fee or decline requests that are manifestly unfounded, repetitive, or excessive in nature. We will always explain our reasoning if we are unable to fulfil a request in full.

Policy Updates & Contact

jitabet1 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via their registered email address and update the "Effective Date" shown at the top of this document. We encourage players to review this Privacy Policy periodically to remain informed about how we protect their data.

Continued use of jitabet1 following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes to this policy, you should discontinue use of the platform and request account closure by contacting our support team.

This Privacy Policy is written in English and shall be interpreted exclusively in English. In the event of any conflict between this English version and any translation, the English version shall prevail. This policy applies to all players accessing jitabet1 from Bangladesh, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.